Booking, cancellation & refund policy

Booking

Drop-offs are available every day, Monday to Sunday, between 4pm and 10pm. The last drop-off slot starts at 9pm.
Each one-hour slot can be booked by one customer only.
To book, you need to give your name, phone number, email, delivery address, and your tree size and type.
Your booking is only confirmed after you pay.

You pay for your tree plus a $75 (CAD) delivery fee, online by card when you book.
Your time slot is held for 30 minutes while you pay. If you don't finish paying in time, the slot opens up for other customers.
Tree prices are based on the highest published Durham-area retail prices for the size and type you pick.

Cancel at least 24 hours before your drop-off time and you get a full refund of everything you paid.
If you cancel less than 24 hours before your drop-off time, the delivery fee can't be refunded.
To cancel, use the cancel button on your booking confirmation page — it refunds you automatically. Keep the confirmation page link from when you paid.
Refunds go back to the card you paid with. Your bank may take 5–10 business days to show it.
All tree sales are final once the tree is delivered. Because a cut Christmas tree can't be resold, we can't offer refunds or returns after drop-off.
Please inspect your tree at the door when we drop it off. If something is clearly wrong with it at that moment, tell us right away and we'll make it right.